Adding VoIP Users

You can add VoIP Users through the store in myTTNC. Just follow these simple steps:

1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk
2. Click on the myTTNC store tab in the left hand menu.

3. Click on the Add Bolt On Services tab in the left hand menu.

4. Click 'Buy' on 'VoIP User Bolt On' from the list.

5. Select the number you'd like to add the VoIP User to and click confirm.

6. Follow the steps to proceed to the basket and place the order. You will now be able to create your VoIP User configuration.

Creating your VoIP User configuration

You can create the configuration details for your VoIP Users in myTTNC. Just follow these simple steps:

1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk

2. Select VoIP from the left-hand menu.

3. Click on the VoIP user section (or select it from the left-hand menu.

4. Press the Manage button, this will show all VoIP User associated with the TTNC number, if you have more than one TTNC, press the button for the number you wish to use.

5. Click on the Create New VoIP User button.

6. Give the VoIP User a nickname (this is for personal reference when looking at multiple users).

7. Choose a Failover Destination and create an Extension Number. The failover destination will be used in the event that you do not have an internet/data connection. The Extension number can be used to easily transfer calls and make free internal calls between you and other VoIP Users on the same number.

8. By default, the 'TTNC Softphone battery saver mode' is enabled. This will allow you to close the TTNC app on your mobile and still receive push notifications of an incoming call. If the option is disabled you must have the app open in order to receive calls.

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If you're not using the TTNC Softphone app, the 'Battery Saver Mode' is not applicable.

9. Tick the "Enable Outbound Call Recording" box if you wish all outbound calls from this VoIP User to be recorded. These recordings will be stored in your Call Logs for 30 days, during that time they can be replayed or download.

10. Tick the 'Enable UK Emergency Services Access' box if you wish to be able to dial the UK Emergency Services, you will need to supply a location address once the Update details button is pressed.

10a. If the 'Enable UK Emergency Services Access' page is ticked the Address details must be entered. More information about Emergency Access can be found here

11. Generate a username (between 8 and 20 characters, can't contain special characters) and password (between 14 and 32 characters, with 1 lower case letter, 1 upper case letter, 1 digit and 1 special character) for your VoIP User.

12. Click Add VoIP User and your VoIP User configuration details will be ready to use.

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Editing a VoIP User

You can edit VoIP Users through myTTNC. Just follow these simple steps:

1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk

2. Select VoIP from the left-hand menu.

3. Click on the VoIP user section (or select it from the left-hand menu.

4. Press the Manage button, this will show all VoIP User associated with the TTNC number, if you have more than one TTNC, press the button for the number you wish to use.

5. Press the Edit button on the VoIP user.

6. Edit the configuration details required.

If you've edited the Nickname, Failover Destination or Extension number, click Update details.

If you've edited the Username or Password, click Update credentials.

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Deleting a VoIP User

You can delete VoIP Users through myTTNC. Just follow these simple steps:

1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk

2. Select VoIP from the left-hand menu.

3. Click on the VoIP user section (or select it from the left-hand menu.

4. Press the Manage button, this will show all VoIP User associated with the TTNC number, if you have more than one TTNC, press the button for the number you wish to use.

5. Click Cancel on the VoIP User.

6. Click Delete VoIP User.

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Forwarding numbers to a VoIP User

You can forward numbers to your VoIP User through myTTNC. Just follow these simple steps:

1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk
2. Click on the Phone numbers tab in the left hand menu.

3. Click on the Edit button on the number you want to forward calls to your VoIP User.

4. Click Call Forwarding.

5. Click on the drop down menu on the Destination field.

6. Select your VoIP User from the list.

7. Click Confirm.

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Important information about your VoIP service

Refer to the settings below if you're looking to set up your VoIP User on an IP phone or PBX.