Inbound SMS

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Inbound SMS number restrictions

Not all of our numbers are able to receive inbound SMS. This table shows the numbers which have the functionality and those that do not.

Number Type	Purchased	Ported	Cost Per SMS
UK Local Numbers *			£0.00
070 Personal Numbers			-
UK Mobile Numbers			£0.00
UK Non-Geographic Numbers			-
International Numbers			-
US & Canadian Local Numbers			£0.02 (2p)
Romanian National Numbers			£0.02 (2p)

* The following UK Local Number ranges do not have the ability to accept inbound SMS:

• Bournemouth - 01202 927 xxx
• Brighton - 01273 068 xxx
• Buckingham - 01280 87 xxxx
• Guildford - 01483 677 xxx
• Hull - 01482 910 xxx, 01482 911 xxx and 01482 919 xxx
• London - 020 7099 xxxx, 020 7100 xxxx, 020 8099 xxxx, 020 8168 xxxx and 020 8819 xxxx
• Nottingham - 0115 8718 xxx
• Plymouth - 01752 949 xxx
• Portsmouth - 023 9298 xxxx
• Romford - 01708 939 xxx
• Southampton - 023 8098 xxxx
• Warrington - 01925 560 xxx

Enabling Inbound SMS

Just follow these steps on myTTNC to start receiving SMS messages to your Local Number:

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on Phone Numbers in the left-hand menu.

3. Click on the three dots next to the number you wish to edit, then click on Edit Settings

4. Click on Inbound SMS

There are two ways to receive your SMS messages:

• Via email: This is free.
• Via SMS message to your mobile: Please note this will incur the cost of an SMS message. This cost is 6p per SMS unless you buy credits in bulk.

5. To add an email or mobile number, type it into the relevant destination field. You can add or remove destinations by clicking + or - next to the destination fields.

6. You can associate a webhook with Inbound SMS by selecting the campaign from the drop-down list. See our Webhooks Help Guide for instructions on how to create and implement a webhook.

7. Click to toggle to enable Inbound SMS and then click Save

When someone sends an SMS message to your Local Number, we will forward the message to your email address, mobile or both.

Viewing your Received SMS Messages

As well as having your inbound messages forwarded to your email or mobile, you can also view any messages you've received in the SMS section of myTTNC.

There are two ways to view your SMS; one is the SMS Logs; the other is to view the SMS Conversations.

SMS Logs

Just follow these steps on myTTNC to view your SMS Logs in myTTNC:

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on SMS in the left-hand menu.

3. Click on SMS Logs in the left-hand menu, click the three dots next to the SMS you wish to view and click Information

SMS Conversations

Just follow these steps on myTTNC to view your SMS Conversations in myTTNC:

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on SMS in the left-hand menu.

3. Click on SMS Conversation in the left-hand menu and click on the conversation you wish to view, or search for a number or part of a message in the conversation.

You can respond to the message directly from this screen.