Contacts for Inbound Calls

As standard, your Call Logs will show the Caller ID of every number which attempts an inbound call to any of your TTNC numbers. Sometimes it's easier to add a contact for frequent callers, to make analysing the statistics a little easier.

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Contacts will show on your Call Logs only - to create a 'contact' for forwarding destination you would need to add details to the Destinations page

Creating a Contact

To create a contact all you need to do is follow these simple steps:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on the Account menu drop-down in the top right corner of the page.
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  1. Click Contacts
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  1. Click Create Contact
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  1. Enter the 'Name' and 'Number' of the Contact you want to add. Click Save
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Editing or Deleting a Contact

To edit or delete a contact all you need to do is follow these simple steps:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on the Account menu drop-down in the top right corner of the page.
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  1. Click Contacts
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  1. Click on the three dots next to the contact you wish to amend and click Edit or Delete
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  1. If editing, amend the Name or Number of the Contact you want to add. Click Save
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Importing Contacts

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Import File Formatting

The .csv file uploaded to import contacts should have the following formatting:

Column A - Contact Name
Column B - Contact's Number - this should be in the E164 format. All numbers should begin with the country code. For UK numbers this would be 44 and drop the leading 0, i.e. 442031511000.

Failure to follow this formatting will result in the imported number being incorrect.

The easiest way to add multiple contacts to your account is to import a .csv file. To do this:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on the Account menu drop-down in the top right corner of the page.
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  1. Click Contacts
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  1. Click Import Contacts
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  1. Drag and drop the correctly formatted .csv file as mentioned above, or click the Upload File box to search for the file. Click Import.
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Viewing Your Call Logs

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Call Data in the left-hand menu.
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  1. Click Call Logs

When a call comes in from a Contact, you will see the Contact's name and their number in brackets in the Caller column.

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