Payment methods

Payment and Banking details

Paying with credit or debit card

The quickest and easiest way to make a payment on the website or through myTTNC is by credit or debit card. We accept all major card types including:

Visa/Visa Debit
Visa Electron
American Express

Secure payments

All transactions go through the same secure payment process. We use the payment gateway, Sagepay, which connects with our merchant account with Barclays.

When you add cards to your account, the only information that will be kept on your account will be the card type, the last four digits of the card number and the expiry date. The rest of the information is stored securely with Sagepay through whom we request repeat payments, when appropriate.

Find out how to add a payment cards.

Paying with Direct Debit

Setting up Direct Debit allows you to automatically make payment on any renewals straight from your bank account, rather than using your credit or debit card. This includes Phone Number renewals, Pay Monthly tariffs, Bolt Ons and Packages.

After setting up Direct Debit, we'll send you a confirmation via email within 3 workings days, once your bank has confirmed your details. Payments will be deducted from your account on or after the 4th of each month and will appear on your bank statement as TTNC.

Managing your Direct Debit

As with most things in your account, your Direct Debit settings can be managed via myTTNC. This includes setting up a new Direct Debit mandate or viewing your current one. You can also download a PDF of your mandate for you to keep for your records and view offline.

Find out how to set up a Direct Debit.

Making a bank transfer

If you are unable to make a card payment on the website or through myTTNC, you can transfer money into our bank account.

When making a bank transfer, please be sure to include either your company name, customer reference number or invoice number (if applicable). You should then email [email protected] to let us know you have transferred money, so we can easily match the payment to your account.

It is important to note that any payments must include the VAT. We will only mark an invoice as paid or assign call credit once the full amount shows in our account. This may take a few business days to happen, depending on your bank.

You can find our bank account details at the bottom of any of your invoices or in our Payment and Banking PDF.

Paying with call credit

When manually making a payment in myTTNC, you can choose to use any spare Pay As You Go call credit you have as the payment method. When selecting to use call credit, we display how much you have available to use for payment (unless you're buying an ineligible item or the total cost of the items in your basket exceeds the amount of credit you have available).

Please note: you can only use call credit that you have previously purchased. Any credit that has been given to you as good will or as part of a referral scheme cannot be used. This is due to accounting and VAT liabilities.

Credit notes and VAT

When you pay an invoice using Pay As You Go call credit, we raise a credit note. The credit note includes the VAT that you paid on the original purchase of call credit. The credit note is then used against the new order, which also includes VAT.

The amount deducted from your call credit balance will be the amount of the new order excluding the VAT as the VAT liability has already been settled on the initial call credit order.

Buying more call credit

If you need to top up your Pay As You Go balance, you will need to use a credit or debit card to make payment. It is not possible to use your existing Pay As You Go call credit.

Paying with cheques

Unfortunately, we can't accept payment by cheque.

Further reading....