Email to Fax

Sending faxes from your email account

Our Email to Fax service allows you to send messages to fax numbers without the need for your own fax machine; all you need is an email account.

Adding an email address

Before you can start sending faxes via email, you will need to set up at least one email address:

  1. Log in by either clicking on the login button in the header or by going to
  2. Click on the Fax tab in the left hand menu.
  3. Click on Email to fax.
Click the 'Email to fax' link in the left hand menuClick the 'Email to fax' link in the left hand menu

Click the 'Email to fax' link in the left hand menu

  1. Click the Add new email address button below the table.
Click the 'Add new email address' buttonClick the 'Add new email address' button

Click the 'Add new email address' button

  1. Fill out the information:
  • Send from: the TTNC number you want to display on the receiving fax machine.
  • Contact name: the name of the person who the email address belongs to.
  • Email address: this is the email address you will be using to send the faxes from.
  • PIN code: enter a four digit PIN code. This is required when sending the fax.
  • Receive an email receipt?: if this option is selected, you will receive a copy of the fax via email once it has been sent.
Fill out the informationFill out the information

Fill out the information

  1. When all the information has been filled out, just click the Add email button.

You can amend any of the Outbound email address' information at a later date by clicking the Edit icon alongside it.

Sending a fax via email

Once an email address has been added, you are now ready to send a fax message via email by following the steps below:

  1. Log in to your email account or open your email client and select the option to compose a new email. If you are unsure of how to do this, please consult your email client's FAQs.
  2. For the Email to Fax service to work, you will need to enter the following information:
  • In the 'to' field: type the receiving fax number followed by, in the same way you'd write an email address. For example: [email protected]
  • Subject: enter the PIN code associated with the email address. The fax will not send unless the correct PIN code is entered.
  • Body of the email: attach the file you wish to fax.


Please note

The file you upload must be either a PDF, JPEG or TIFF file. No other file formats are supported.

  1. When all this information has been entered, you are now ready to send the fax. If you have email receipts enabled, you will receive a copy of the fax once it has been sent.

Further reading....