Guides for macOS

TTNC Softphone Applications

We have two softphone applications which can run on a computer, the TTNC Desktop Softphone Application and the TTNC Browser Softphone Application. Both applications have very similar features and work in the same way.

TTNC Desktop Softphone Application

The Desktop version of the TTNC Softphone can be downloaded from the App Store

For a full 'how-to guide' please visit the TTNC Desktop Browser Application User Guide


TTNC Browser Softphone Application

Our Web Application can be used without downloading anything extra and runs directly from the Google Chrome web browser. The application can be found here

For a full 'how-to guide' please visit the TTNC Softphone Browser Application User Guide


Provisioning the Application

In order to use the TTNC Softphone you will first need to get your VoIP Username, Domain and Password from myTTNC. To do this log into your myTTNC account.

  1. Select VoIP from the left-hand menu.
  1. Click on the VoIP user section (or select it from the left-hand menu.
  1. Press the Manage button, this will show all VoIP User associated with the TTNC number, if you have more than one TTNC, press the button for the number you wish to use.
  1. Find the VoIP User you wish to register and make a note of the Username and the Domain/Outbound Proxy. If you don't know the VoIP User password, then Edit.
  1. Enter a password in the field at the bottom of the screen and press Update credentials, bear in mind that changing this password will cause all current registrations of this VoIP User to fail until the password is updated on the relevant softphone/IP Phone.
  1. Open either the browser application or the downloaded desktop application.

  2. Log in using your TTNC VoIP User details.
    Username = VoIP Username @ VoIP Domain / Outbound Proxy
    Password = VoIP Password

  1. The softphone is ready to use. Ensure that permission to use the microphone is granted.

Default Application For Click To Call Links

  1. Open Facetime.

  2. Click on Preferences.

Click on Preferences

  1. Select TTNC Softphone from the Default for calls dropdown.

Select TTNC Softphone

For a full 'how-to guide' please visit the User Guides for the TTNC Softphone Browser Application or the TTNC Desktop Browser Application


Non-TTNC Applications

X-Lite

Download X-Lite for macOS

Follow the guide below to get up and running with the X-Lite application:

  1. Download, install and launch X-Lite.
  2. Click X-Lite in the task bar and then select Preferences.
  3. Click on the Accounts tab and then click the + icon to add a new account (if the new account window doesn't automatically appear).

Add a new account

  1. In the Account name field, enter a description for your VoIP User. Make sure that Use for: Call and Use for: IM/Presence are both checked.

Add a description for your VoIP User

  1. In the User ID field, enter the username you set up on the VoIP User (this is case sensitive).

Add Username for your VoIP User

  1. In the Domain field, enter the domain supplied with your VoIP user.

Add domain for your VoIP User

  1. In the Password field, enter the password you set up on the VoIP User (this is case sensitive).

Add password for your VoIP User

  1. Make sure Register with domain and receive calls is checked.

Register with domain and receive calls is checked

  1. In the 'Send outbound via:' section, make sure the Domain option is selected.

  2. Click OK to save your settings.


Zoiper

Download Zoiper for macOS

Follow the guide below to get up and running with the Zoiper application:

  1. Download, install and launch Zoiper.
  2. Click on Settings and the Create a new account.

Create a new account

  1. Select SIP as the account type and click the next button.

Select 'SIP'

  1. In the user / [email protected] field enter the username you set up on the VoIP User (this is case sensitive), followed by the domain supplied with your VoIP User. e.g. [email protected]

Select the account type

  1. In the Password field, enter the password you set (this is case sensitive).

Add password for your VoIP User

  1. In the Domain / Outbound proxy field, enter the domain supplied with your VoIP user and then click the next button.

Add domain for your VoIP User

  1. In the Account name field, enter a description for your VoIP User and click the next button.

Add a description for your VoIP User

  1. Once your account has been created, click the Close button to start using Zoiper.

Bria

Download Bria for macOS

Follow the guide below to get up and running with the Bria application:

  1. Purchase, download, install and launch Bria.
  2. Click Bria in the task bar and then select Preferences.
  3. Click on the Accounts tab and then click the + icon to add a new account (if the new account window doesn't automatically appear).

Add a new account

  1. In the Account name field, enter a description for your VoIP User. Make sure that Use for: Call and Use for: IM/Presence are both checked.

Add a description for your VoIP User

  1. In the User ID field, enter the username you set up on the VoIP User (this is case sensitive).

Add Username for your VoIP User

  1. In the Domain field, enter the domain supplied with your VoIP User.

Add domain for your VoIP User

  1. In the Password field, enter the password you set up on the VoIP User (this is case sensitive).

Add password for your VoIP User

  1. Make sure Register with domain and receive calls is checked.

Register with domain and receive calls

  1. In the Send outbound via: section, make sure the Domain option is selected.

  2. Click OK to save your settings.

Updated 8 months ago

Guides for macOS


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