Forward to Voicemail

Forwarding phone calls direct to voicemail

Sometimes you don't want to answer every call. By forwarding straight to voicemail, your customers can leave a message so you can get back to them when it is most convenient.

Forwarding direct to voicemail

You can forward all your calls to go direct to voicemail just by following the steps below:

  1. Log in by either clicking on the login button in the header or by going to
  2. Click on the Phone Numbers tab in the left hand menu.
  3. Click on the Edit button on the number you want to set up Voicemail.

Click the 'Edit' button

  1. Select Call Forwarding from the list of services.


Please note

Setting up this service will mean that your number will no longer receive calls; all incoming calls will be picked up by the voicemail. If you only want voicemail to kick in if the call goes unanswered, click here to find out how to set this up.


Select Call Forwarding from the list of services

  1. Click on the Direct to Voicemail tab at the top.

Select 'Direct to Voicemail' from the tabs

  1. If you have Voicemail Pro (Bolt On): Use the drop down to select a custom voicemail greeting. You can listen to the recording using the audio player on the page. Learn how to upload recordings here.

Choose a custom greeting with Voicemail Pro

  1. Enter any email addresses (up to 10) you want the recordings to be forwarded to in the email Destination box. To add or remove destinations, just click the plus and minus buttons next to each destination field. You can also choose what format you want to receive the email attachments in; either .wav or .mp3 format.

If you want to, you can also receive SMS alerts by entering mobile numbers (again, up to 10) in the SMS Destination fields (please note this will incur a cost of an SMS message. This cost is 6p per SMS unless you buy credits in bulk.)


Select 'Virtual Receptionist' from the drop down

  1. To apply the Voicemail settings, just click confirm. Next time the caller leaves a voicemail message, we'll email you the recording.

Voicemail configured

Listening to voicemail recordings

To listen to any of your voicemail messages, login to your myTTNC account and listen there (you'll find them with your Call Statistics); or download the recording (.wav format) if you want to keep a copy to review at a later stage.

Just so you know, recordings are available on your account for 31 days after the call.

Further reading....