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View the Fax Log

Once a fax message has been sent or received, you can view it at anytime in myTTNC under the fax section.

Note: Please note - The date and time displayed on the logs use your local browser time.

Viewing the Sent and Received Faxes

When a fax is sent or received the fax is stored in within myTTNC. To access the faxes follow these simple steps:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Fax in the left-hand menu.
Homepage
  1. Click Fax Logs
Fax Logs
  1. By default, the Fax Logs will show all faxes sent and received via all your TTNC numbers. You have a variety of options to help filter your results:
Filter Options for Fax Logs
Number:Which TTNC Number to show. By default, we show all numbers.
Date range:To search a particular date range. Click on one of the date boxes to either type the dates or select them from the calendar.
Type:This will either be Inbound or Outbound.
Status:This will be Sent, Received, Failed.

  1. All your faxes will be displayed as a grid. Any new faxes will be highlighted in blue.

  2. Once you have entered your search values, just click 'Update Results' to filter the statistics.

Re-sending a Failed Fax

If a fax has failed to send, it can be resent via the Fax Logs. Follow these simple steps to do this:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Fax in the left-hand menu.
Homepage
  1. Click Fax Logs
Fax Logs
  1. Find the fax you wish to resend (failed faxes will be highlighted in red) and click on the three dots next to it and click Retry.

Downloading a Copy of the Fax

When a fax is sent or received the fax is stored in within myTTNC. To download faxes, follow these simple steps:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Fax in the left-hand menu.
Homepage
  1. Click Fax Logs
Fax Logs

  1. Click the three dots next to the fax you wish to download, then click on Information.

  2. Click Download Fax

Updated 23 days ago