Outbound SMS

A single SMS consists of 160 characters, longer messages will be concatenated into a multipart SMS consisting of 151 characters each. This is due to a header that identifies the order of the messages.

SMS messages should only contain latin characters.

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SMS - Limitation

Due to the nature of SMS services, we're unable to guarantee the delivery of every SMS.

In addition, some mobile carriers may prevent the delivery of messages that contain financial links due to their potential fraudulent nature.

Due to regulation changes in the USA, our international delivery partner has been forced to replace all originator CLIs on SMS to the USA with a generic registered CLI. Unfortunately, this is something beyond our control.

Sending to a Single Contact

You can send an SMS message to a single contact using the steps below:

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on SMS in the left-hand menu.

3. Click on Send SMS in the left-hand menu.

4. Depending on who you're sending the SMS to, do one of the following:

• Enter the number you want to send an SMS to, then select it from the drop-down list.
• To select a contact, click the send to drop-down and select the contact you want to message - this will display the first 10 contacts, you can begin to type the name to see all matching contacts.
• To send to a new contact, click Create Contact and enter their 'Name' and 'Number' then press Save

5. Once you have selected your recipient, you need to choose one of your virtual numbers or registered display name from the Send From drop-down. This is the number that is displayed when your contact receives the SMS message.

6. Enter your message into the 'SMS message' area. We will display the total cost of the message if you are using PAYG Call Credit, or the number of SMS Credits, if available.

7. If you want to enable your contacts to unsubscribe from future SMS communication, click on the 'Add opt-out text' link. Please note that this text is 32 characters so plan your SMS message carefully around this.

8. Finally, click Send Now

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Sending to Group

Before you can send an SMS message to a group, you will first need to create an SMS Contacts Group

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on SMS in the left-hand menu.

3. Click on Send SMS in the left-hand menu.

4. Click Send Bulk SMS

5. Depending on who you're sending the SMS to, do one of the following:

• To select an existing Contact Group, click the send to drop-down and select the group you want to message.
• To send to a new Contact Group, click Create New Contact Group - See the guide to setting up an SMS Contact Group for more information.

6. Once you have selected your recipient, you need to choose one of your virtual numbers or registered display name from the Send From drop-down. This is the number that is displayed when your contact receives the SMS message.

7. Enter your message into the 'SMS message' area. We will display the total cost of the message if you are using PAYG Call Credit, or the number of SMS Credits, if available.

8. If you want to enable your contacts to unsubscribe from future SMS communication, click on the 'Add opt-out text' link. Please note that this text is 32 characters so plan your SMS message carefully around this.

9. Finally, click Send Now

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Scheduling a SMS

You can schedule the send an SMS message using the steps below:

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on SMS in the left-hand menu.

3. Click on Send SMS in the left-hand menu.

Sending a Single SMS

4. Depending on who you're sending the SMS to, do one of the following:
   *To send a single SMS, enter the number you want to send an SMS to, then select it from the drop-down list or select a contact

• To select a contact, click the send to drop-down and select the contact you want to message.
• To send to a new contact, click Create Contact and enter their 'Name' and 'Number' then press Save

5. Once you have selected your recipient, you need to choose one of your virtual numbers or registered display name from the Send From drop-down. This is the number that is displayed when your contact receives the SMS message.

Sending Bulk SMS

4. Click Send Bulk SMS

5. Depending on who you're sending the SMS to, do one of the following:

• To select an existing Contact Group, click the send to drop-down and select the group you want to message.
• To send to a new Contact Group, click Create New Contact Group - See the guide to setting up an SMS Contact Group for more information.

6. Whether you're sending a single SMS or in bulk, you can now enter your message into the 'SMS message' area. We will display the total cost of the message if you are using PAYG Call Credit, or the number of SMS Credits, if available.

7. If you want to enable your contacts to unsubscribe from future SMS communication, click on the 'Add opt-out text' link. Please note that this text is 32 characters so plan your SMS message carefully around this.

8. Click Schedule SMS

9. Enter the date and time you wish to send the SMS, and click Schedule

Viewing and Editing Scheduled SMS

You can view all SMS scheduled to send using the steps below:

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on SMS in the left-hand menu.

3. Click on Scheduled SMS to show all SMS currently scheduled.

4. Click on the three dots next to an SMS to Edit or Delete the message.

5. If you're editing the SMS, you can update any of the SMS details and alter the scheduled send time. Click Update SMS to save the changes.