Viewing renewals

Follow the steps below to view any upcoming renewals:

1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk
2. Click on the My Account tab in the left hand menu.
3. Click on Manage Renewals.

All your upcoming renewals will be listed in a table view.

Cancelling renewals

If you want to stop an item from renewing, just follow these steps:

1. Follow the steps above to view your upcoming renewals.

2. Click on the grey cross to the right of the item you want to cancel.

3. Select the reason for cancellation from the drop-down list.

4. Click the Stop Renewal button to stop the item from renewing.

The service will remain on your account until the renewal date.

Requesting Account Closure

Also on the Manage Renewals page is the option to request your account to be closed.

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Account Closure

When you request closure, our Accounts Team will review and action the request at the earliest opportunity. Once completed, your account will be closed. Any numbers, services or Call Credit within the account will be removed.

If you wish for your account to be closed, click on Request Account Closure

A pop up will appear - stating that the request will be sent to the Accounts team to review, and they will close the account during working hours.

Click on the drop-down list to select a reason for the request.