Make a Call

Making a call using the keypad

Want to make a call displaying your TTNC number? Follow the steps below:

1. Log into myTTNC by going to www.myttnc.co.uk
   2a. On a computer, click on Make A Call in the myTTNC header.
   2b. On a mobile, click on the three lines at the top right of the page and scroll to the bottom of the page, click on Make A Call

3. Enter the number you wish to call in Number to call. You can also click on the box to view the previous numbers you've called.
4. Enter the landline or mobile number you want to make the call from in Your Number. Clicking in the box will display saved Destinations.
5. Select the TTNC Number you wish to use as Caller ID from the Display number drop-down list.
6. Click Record This Call to enable recording. Please note this will add a 2p per minute surcharge on top of your call costs.
7. Click the Make Call button, and we will ring your landline or mobile.

By default: When you answer, we will play a message prompting you to press 1 on your phone's keypad to initiate the call. You'll hear ringing until the person you're calling answers.

If you have disabled the 'accept call' prompt: When you answer, you'll hear ringing until the person you're calling answers.

Returning a call from your Call Logs

You can quickly call back anyone who has previously called you via the Call Logs.

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on Call Data in the left-hand menu.

3. Click Call Logs in the left-hand menu, then click the three dots next to the call you wish to return and click Information.

4. Finally, click Make A Call from the Call Information pop-up.

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Please note

It is not possible to call back a withheld number.

5. The Dial Out keypad will appear with the 'Number to call' input pre-filled with the customer's number.
6. Enter the landline or mobile number you want to make the call from, into the Your number input.
7. Click the Make Call button and we will ring your landline or mobile.

By default: When you answer, we will play a message prompting you to press 1 on your phone's keypad to initiate the call. You'll hear ringing until the person you're calling answers.

If you have disabled the 'accept call' prompt: When you answer, you'll hear ringing until the person you're calling answers.

Editing your default settings

The default settings will automatically populate most of the Dial Out form, making it a great way to save time if you want to use the same settings each time you make a call.

Follow the steps below to change settings:

1. Log into myTTNC by going to www.myttnc.co.uk
   2a. On a computer, click on Make A Call in the myTTNC header.
   2b. On a mobile, click on the three lines at the top right of the page and scroll to the bottom of the page, click on Make A Call

3. Click Settings

4. You can now edit the following options:

• Your number: The landline or mobile you want to use to make the call.
• Display number: The number you want to display on the handset of the person you're calling.
• Record your calls?: If you want to automatically record all calls you make, tick the checkbox.
• Play the 'accept call' prompt?: You can choose to hear an 'accept call' prompt whenever you make a call. This requires you to press the 1 key on your phone's keypad to initiate the call, meaning your phone's voicemail will never pick up the call instead.

5. When you're done, click Save