Managing Payment Cards

Adding a New Card

To add a new payment card to your account, follow the steps below:

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on the Account menu drop-down in the top right corner of the page.

3. Click on Billing from the menu.

4. Click Payment Methods

5. Click Add Payment Card

6. Enter the card details, if you wish to use the card for Automatic Top Up tick the box below the card details.

7. If the Billing address is the same as the Account details, press Populate Data. If not, add the card's billing address, then once completed click Save

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Marking a Card as Default

If you have multiple cards on your account, you can choose which card will be used for automatic payments by marking a card as the 'Default'. Marking a card as Default also allows you to complete checkout in fewer steps as the default card will be selected automatically in the checkout process.

To mark a card as the default means of payment, follow these steps:

1. Log into myTTNC by going to www.myttnc.co.uk.
2. Click on the Account menu drop-down in the top right corner of the page.

3. Click on Billing from the menu.

4. Click Payment Methods, then click the three dots next to the card you wish to mark as default and click Make Default

Once a default card is on your account, it will be automatically selected during checkout. The blue outline of the Payment Method shows that the default card has been selected.

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Enabling / Disabling Automatic Top Up

Our Automatic Top Up service means that when your call credit drops below a certain level, a top up automatically occurs. Once enabled on a Payment Card, when your call credit drops below £5, £25 will be added. If you would prefer different levels, see the guide for step-by-step details.

To enable/disable Automatic Top Up on a card, follow these steps:

1. Log into myTTNC by going to www.myttnc.co.uk.
2. Click on the Account menu drop-down in the top right corner of the page.

3. Click on Billing from the menu.

4. Click Payment Methods, then click the three dots next to the card you wish to use, and click Enable Top Up / Disable Top Up

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Deactivating a Payment Card

While you can't change the card details or billing address, you can deactivate a card - this will stop the card from being used for automatic payments, and the card will not show as a payment option for manual payments.

To deactivate a card follow these settings:

1. Log into myTTNC by going to www.myttnc.co.uk.
2. Click on the Account menu drop-down in the top right corner of the page.

3. Click on Billing from the menu.

4. Click Payment Methods, then click the three dots next to the card you wish to deactivate and click Deactivate

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Deleting a Card

If you no longer wish to use a card, or it is no longer valid, you can delete it from your account by following these simple steps:

1. Log into myTTNC by going to www.myttnc.co.uk.
2. Click on the Account menu drop-down in the top right corner of the page.

3. Click on Billing from the menu.

4. Click Payment Methods, then click the three dots next to the card you wish to remove, and click Delete