Call Management Packages
Each number on our network requires a Call Management Package.
The following update to our Call Management Packages will go live on the 1st of March 2023.
Included Services
Our Call Management Packages provide bundled collections of our most popular Bolt Ons, and there are five to choose from.
Our Call Management Packages include features that will give your callers a much more professional experience, such as Call Queuing, Virtual Receptionist or Call Greeting, as well as giving you more control over your numbers, with features like Time Based Forwarding, Inbound Call Recording and Missed Call Alerts.
The Bolt Ons and credit bundled in each package is displayed below:
| Starter | Essential | Extra | Enhanced | Everything | |
|---|---|---|---|---|---|
| Monthly Cost | £2.50 | £4 | £12 | £18 | £24 |
| Number Balance | £2.50 | £2.50 | £2.50 | £2.50 | £2.50 |
| Forwarding Destinations | Three | Three | Three | Ten | Fifteen |
| Voicemail Pro | ✅ | ✅ | ✅ | ✅ | ✅ |
| Call Whisper | ✅ | ✅ | ✅ | ✅ | |
| Time Based Forwarding | ✅ | ✅ | ✅ | ✅ | |
| Call Blocking | ✅ | ✅ | ✅ | ||
| Call Greeting | ✅ | ✅ | ✅ | ||
| Missed Call Alert | ✅ | ✅ | ✅ | ||
| Number Presentation | ✅ | ✅ | ✅ | ||
| Call Screening | ✅ | ✅ | |||
| Hunt Group Pro | ✅ | ✅ | |||
| Forward To All | ✅ | ✅ | |||
| IVR | ✅ | ✅ | |||
| Ring Groups | ✅ | ✅ | |||
| Call Queuing | ✅ | ||||
| Inbound Call Recording | ✅ | ||||
| Information Line | ✅ |
Number Balance Allocation
Each Call Management Package includes £2.50 Number Balance, which is applied to the associated number and is used for any chargeable calls.
On the first of each month, the Number Balance is refreshed to £2.50 and can be used throughout the month.
Once your Number Balance has been used up, call charges will be taken from your account-wide Monthly Tariff, followed by any Pay As You Go (PAYG) Credit, where available.
You can add a Monthly Tariff or add additional PAYG Credit via the myTTNC Store.
You can find full step-by-step instructions for these processes in our help guides:
PAYG Credit Top Up
Adding a Monthly Tariff
Number Balances and Monthly Tariffs are refreshed on the 1st of each month, with any unused balance being lost. The PAYG Credit has no expiry date and remains on your account until it's used up.
Upgrade / Downgrade Package
All TTNC numbers require a Call Management Package, you are unable to cancel the renewal of the item.
If you wish to upgrade or downgrade your current package, this can be done on the Manage Renewals page within myTTNC.
See our guide for Managing Renewals for more information.
If you no longer require the number and associated package, cancelling the number renewal or deleting the number will remove both.
Updated over 1 year ago