Destinations

Creating a Destination or Destination Group is a great way to manage your forwarding destinations.
It saves you having to type in a number each time you wish to change a virtual number's forwarding destination as well as giving memorable names to your team's contact numbers.

Single Destinations

A single Destination allows you to select a name from a list rather than having to remember your teams phone numbers. Should a phone number change, then you can edit the Destination, rather than having to find each time the forwarding number is used.

Creating a New Destination

To create a new destination, just follow these steps:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Phone Numbers in the left-hand menu.
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  1. Click on Destinations from the left-hand menu, then click on Create New Destination
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  1. Enter an easy to remember name into Destination Name this will only be displayed within myTTNC and the number or SIP address into Destination

  2. Click Save to add the new destination to the list.

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Editing a Destination

To edit an existing destination, just follow these steps:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Phone Numbers in the left-hand menu.
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  1. Click on Destination from the left-hand menu, then click on the three dots next to the destination you wish to edit and click Edit
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  1. Make the necessary changes, then click Save to apply them.
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Deleting a Destination

To delete a destination, just follow these steps:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Phone Numbers in the left-hand menu.
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  1. Click on Destinations from the left-hand menu, then click on the three dots next to the destination you wish to edit and click on Delete
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The Destination is removed from the list.


Forwarding to a Destination

Just follow these steps on myTTNC to forward your calls to a existing Destination:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Phone Numbers in the left-hand menu.
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  1. Click on the three dots to the right of the number, and select Edit Forwarding
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  1. Open the 'Destinations' drop-down list, and select the Destination you wish to forward calls to. The list is restricted to 10 rows. If your destination doesn't appear, begin to type the name, and it will show.

  2. You can also change the length of time before the next destination rings or Voicemail is activated. 20 seconds is the default value but can be changed by selecting a value from the drop-down. If there is only one forwarding destination and VM is disabled, the Ring Time is not used, and your destination will ring until answered or your caller hangs up.

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  1. To save the settings, click Apply
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All calls to the TTNC number will now be forwarded to this destination.

Destination Groups

Along with individual Destinations, you may wish to create a Destination Group - these are, as the name suggests, a group of destinations which can be added to your call forwarding as a single entry - great for rotas where you often need to tweak your forwarding.

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Ring Groups

If you have the Enhanced or Everything package, see the Ring Groups guide - as Ring Groups offer much more functionality than is shown here.

Creating a Destination Group

To create a new Destination Group, just follow these steps:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Phone Numbers in the left-hand menu.
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  1. Click on Destination Groups from the left-hand menu, then click on Create Destination Group
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  1. Give your group a name.

  2. Click Add VoIP Users to view a list of your VoIP Users, tick the box next to the users you wish to add to the group, then click Add To Group

  3. Click Add Destinations to add non-VoIP Destinations.

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  1. Tick the box next to the destinations you wish to add to the group, then click Add To Group

  2. Click Create Destination to add a new Destination to this list.

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  1. Enter an easy to remember name into Destination Name this will only be displayed within myTTNC and the number or SIP address into Destination

  2. Click Save to add the new Destination.

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  1. Tick each Destination you want to add to the group, then click Add To Group
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  1. All the destinations you've added are displayed.

  2. To re-order your destinations drag the relevant row using the three lines on the left side.

  3. Click Save to create the Destination Group.

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Editing a Destination Group

To edit an existing destination, just follow these steps:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Phone Numbers in the left-hand menu.
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  1. Click on Destination Groups from the left-hand menu, then click on the three dots next to the group you wish to edit and click Edit
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  1. Make the necessary changes, then click Save to apply them.
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Deleting a Destination Group

To edit an existing destination, just follow these steps:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Phone Numbers in the left-hand menu.
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  1. Click on Destination Groups from the left-hand menu, then click on the three dots next to the group you wish to edit and click Delete
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  1. Click Delete to remove the Destination Group.
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Forwarding to a Destination Group

Just follow these steps on myTTNC to forward your calls to a existing Destination:

  1. Log into myTTNC by going to www.myttnc.co.uk
  2. Click on Phone Numbers in the left-hand menu.
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  1. Click on the three dots to the right of the number, and select Edit Forwarding
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  1. Open the 'Destinations' drop-down list, and select the Destination Group you wish to forward calls to. The list is restricted to 10 rows. If your destination group doesn't appear, begin to type the name, and it will show.

  2. You can also change the length of time before the next destination rings or Voicemail is activated. 20 seconds is the default value but can be changed by selecting a value from the drop-down. If there is only one forwarding destination and VM is disabled, the Ring Time is not used, and your destination will ring until answered or your caller hangs up.

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  1. To save the settings, click Apply
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All calls to the TTNC number will now be forwarded to this Destination Group.