Emergency Access

A registered address is required to ensure that the emergency services will be able to access your address should it not be provided during the emergency call.

Verifying an Address

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on VoIP Services in the left-hand menu.

3. Click Emergency Access, then click Create Address

4. Select either Business Address or Personal Address and enter in the details requested.
5. Select the number to which the number is associated.
6. Click Save to confirm your address.

The address will now be verified and submitted to the Emergency Handling Authority.

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Editing an Address

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on VoIP Services in the left-hand menu.

3. Click Emergency Access
4. Click the three dots next to the Address you wish to edit and click Edit

5. Make the necessary changes, then click Save to apply them.

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Deleting an Address

1. Log into myTTNC by going to www.myttnc.co.uk
2. Click on VoIP Services in the left-hand menu.

3. Click Emergency Access
4. Click the three dots next to the Address you wish to edit and click Delete

5. A pop-up will appear asking you to confirm. Click Delete to remove the address from your account.

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Using the Address to Configure VoIP Users

When creating or updating a VoIP User, you can create or select an address. See the VoIP User guide for more information.

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Using the Address to Configure SIP Trunks

When creating or updating a SIP Trunk, you can create or select an address. See the IP Based or User Based guides for more information.

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Calling 999 / 112 emergency services

When you dial either 999 or 112, your call is routed from the TTNC network to national emergency operators who will handle your call.

The emergency operator will ask for specific information to correctly transfer your call.

You will need to state clearly and promptly the nature of your emergency, your location and phone number, and any other requested information.

The emergency operator will then route your call to the appropriate emergency service, such as:

• Ambulance
• Police
• Fire
• Coastguard
• Mountain and Cave Rescue

Restrictions

Please note that this service relies on you having an active Internet connection from the device you're using. If you lose your Internet connection, have a power cut or your account is no longer active, all services including 999/112 Emergency Call services will not be available.

We recommend that you use a fixed line or mobile phone to make calls to the emergency services whenever possible.

Charges

Calls to 999 and 112 Emergency Service numbers are free of charge to our end users.

Service Providers that resell or utilise our Emergency Service on behalf of end-users will be charged a call set up fee of £1.25 per call, plus £0.55/min.

Administration costs for correction of missing or invalid data

Where a query is received by TTNC from BT or the Emergency Handling Authority (EHA) for one of the following issues, TTNC will charge £20 per incidence:

Incomplete or invalid End User data submitted to the EHA.

• A call made to 112/999 where incomplete or invalid address data has been submitted for the CLI presented.
• A call made to 112/999 where a valid CLI is not presented.