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The TTNC Help Centre & Developer Hub

Welcome to the TTNC help centre and developer hub. You'll find comprehensive guides and documentation to help you start working with TTNC as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Managing your numbers

  • Buying your first TTNC Number
  • Adding more UK numbers
  • Adding UK Mobile numbers
  • Adding International Numbers
  • Porting a number to TTNC
  • Number tags
  • Number nickname
  • Suspend a number
  • Reset a number
  • Delete a number
  • Upload recordings

Setting up Call Forwarding

  • Standard Call Forwarding
  • How to setup VoIP destinations
  • Fax to Email
  • Time Based Forwarding
  • Virtual Receptionist
  • Forward to Voicemail
  • Outbound Call Recording
  • Address Book
  • Information Line
  • Ring Groups

Setting up your services

  • Call Blocking
  • Call Greeting
  • Call Queuing
  • Call Recording
  • Call Screening
  • Call Whisper
  • Number Presentation
  • Missed Call Alert
  • Payphone access - 0800 Numbers
  • UK Ringtone
  • Voicemail
  • Adding additional services
  • Telephone Answering Service

VoIP

  • VoIP User
  • TTNC Softphones
    • Mobile Softphone App - User Guide
    • Setup guide for iOS
    • Setup guide for Android
    • New Desktop Softphone App - User Guide
    • Setup guide for macOS
    • Setup guide for Windows
    • Old Desktop Softphone App User Guide
    • Old setup guide for macOS
    • Old setup guide for Windows
    • Browser Softphone - User Guide
    • Chrome Softphone Extension
  • Third Party Softphones
    • Acrobits
    • Bria
    • Linphone
    • X-Lite
    • Zoiper
  • SIP Trunks
    • IP Based Authentication
    • User Based Authentication
    • Displaying a non-TTNC CLI
    • FreePBX - Setup Guide
    • 3CX - Setup Guide
  • VoIP Hardware
    • Yealink IP Desk Phones
    • Yealink DECT Phones
    • Cisco IP Desk Phones
    • Snom IP Desk Phones
    • Gigaset DECT Phones
    • Grandstream IP Desk Phones
    • Polycom IP Desk Phones
    • Repeaters
  • Outbound VoIP call logs
  • Outbound call rates
  • SIP ALG

Call Tracking

  • Call Tracking
  • Call Logs
  • Contacts for Inbound Calls
  • Timeline
  • Google Analytics

Topping up your account

  • PAYG call credit
  • Pay Monthly call credit
  • SMS credits
  • Automatic Top Up
  • Low balance alerts

Account and billing

  • Update your details
  • Forgotten your password?
  • Invoices
  • Managing payment cards
  • Direct Debit
  • Payment methods
  • Managing renewals
  • Account users

Making calls

  • Dial Through
  • Outbound Call logs
  • Speed dial
  • Make A Call
  • Make A Call Logs

Outbound fax services

  • Send a Fax
  • Email to Fax
  • Viewing your faxes

SMS services

  • Inbound SMS
  • Send SMS
  • SMS conversations
  • SMS Logs
  • Manage SMS groups
  • Register a mobile

Click to Call

  • Setting up Click to Call
  • Customising the form
  • Example code
  • Editing a Click to Call profile
  • Viewing Click to Call logs

Integrations

  • Google Analytics
  • Zapier
    • Send an SMS
    • Schedule an SMS
    • Make a Call
    • Triggering Webhooks in Zapier

System Status

  • TTNC System Status Page
  • Email Subscriptions and Notifications

Developer

  • API - Application Programming Interface
    • Auth - Authenticate
    • NoveroUser
    • GetCards
    • AddCard
    • ChangeCardOptions
    • GetNumbers
    • Suspend
    • UnSuspend
    • DeleteNumber
    • GetNumberConfig
    • GetCallRates
    • SetDestination
    • SetHuntGroup
    • SetAlias
    • EnableWhisper
    • DisableWhisper
    • EnableScreeningCLI
    • DisableScreeningCLI
    • EnableScreeningDID
    • DisableScreeningDID
    • EnableGreeting
    • DisableGreeting
    • EnableRecording
    • DisableRecording
    • EncodeAndGet Recording
    • EnableNumberPresentation
    • DisableNumberPresentation
    • EnableUKRingtone
    • DisableUKRingtone
    • EnableRouteToAll
    • DisableRouteToAll
    • SetVoicemailDestination
    • EnableVoicemail
    • DisableVoicemail
    • EncodeAndGet Voicemail
    • EnablePayPhoneAccess
    • DisablePayPhoneAccess
    • SetMissedCallDestination
    • SetMissedCallDestination (Disable)
    • GetMissedCallDestination
    • EnableCallQueueing
    • DisableCallQueueing
    • NewBlockingRule
    • RemoveBlockingRule
    • GetCallBlockingRules
    • AddTag
    • GetTags
    • RemoveTag
    • GetTotals
    • GetCDR (single)
    • GetCDRs
    • NoveroNumberSearch
    • ListRanges
    • NoveroOriginateCall
    • NoveroNotifications
    • AddToBasket
    • ViewBasket
    • RemoveFromBasket
    • PlaceOrder
    • NoveroRecordings
    • NoveroFaxes
    • NoveroSMS
    • NoveroVKeys
  • API library downloads
  • XML Examples
    • Allocate a number
    • Downloading CDRs
    • Download Voicemail
  • Webhooks
    • Triggering Webhooks in Zapier
  • API Case Studies

Regulatory

  • International Number Regulations
    • Albania - Number Availability and Regulations
    • Argentina - Number Availability and Regulations
    • Australia - Number Availability and Regulations
    • Austria - Number Availability and Regulations
    • Belgium - Number Availability and Regulations
    • Bosnia and Herzegovina - Number Availability and Regulations
    • Brazil - Number Availability and Regulations
    • Bulgaria - Number Availability and Regulations
    • Canada - Number Availability and Regulations
    • Chile - Number Availability and Regulations
    • Colombia - Number Availability and Regulations
    • Croatia - Number Availability and Regulations
    • Cyprus - Number Availability and Regulations
    • Czech Republic - Number Availability and Regulations
    • Denmark - Number Availability and Regulations
    • Dominican Republic - Number Availability and Regulations
    • Estonia - Number Availability and Regulations
    • Finland - Number Availability and Regulations
    • France - Number Availability and Regulations
    • Georgia - Number Availability and Regulations
    • Germany - Number Availability and Regulations
    • Greece - Number Availability and Regulations
    • Hungary - Number Availability and Regulations
    • Iceland - Number Availability and Regulations
    • Ireland - Number Availability and Regulations
    • Israel - Number Availability and Regulations
    • Italy - Number Availability and Regulations
    • Japan - Number Availability and Regulations
    • Kenya - Number Availability and Regulations
    • Latvia - Number Availability and Regulations
    • Lithuania - Number Availability and Regulations
    • Luxembourg - Number Availability and Regulations
    • Malta - Number Availability and Regulations
    • Mexico - Number Availability and Regulations
    • The Netherlands - Number Availability and Regulations
    • New Zealand - Number Availability and Regulations
    • Norway - Number Availability and Regulations
    • Panama - Number Availability and Regulations
    • Peru - Number Availability and Regulations
    • Poland - Number Availability and Regulations
    • Portugal - Number Availability and Regulations
    • Puerto Rico - Number Availability and Regulations
    • Romania - Number Availability and Regulations
    • Russian Federation - Number Availability and Regulations
    • Serbia - Number Availability and Regulations
    • Singapore - Number Availability and Regulations
    • Slovakia - Number Availability and Regulations
    • Slovenia - Number Availability and Regulations
    • South Africa - Number Availability and Regulations
    • Spain - Number Availability and Regulations
    • Sweden - Number Availability and Regulations
    • Switzerland - Number Availability and Regulations
    • Thailand - Number Availability and Regulations
    • Turkey - Number Availability and Regulations
    • Uganda - Number Availability and Regulations
    • United States of America - Number Regulations
    • Venezuela - Number Availability and Regulations
  • Rules for using 0300 Numbers

Documentation

  • Downloads

Managing your numbers

  • Buying your first TTNC Number
  • Adding more UK numbers
  • Adding UK Mobile numbers
  • Adding International Numbers
  • Porting a number to TTNC
  • Number tags
  • Number nickname
  • Suspend a number
  • Reset a number
  • Delete a number
  • Upload recordings

Setting up Call Forwarding

  • Standard Call Forwarding
  • How to setup VoIP destinations
  • Fax to Email
  • Time Based Forwarding
  • Virtual Receptionist
  • Forward to Voicemail
  • Outbound Call Recording
  • Address Book
  • Information Line
  • Ring Groups

Setting up your services

  • Call Blocking
  • Call Greeting
  • Call Queuing
  • Call Recording
  • Call Screening
  • Call Whisper
  • Number Presentation
  • Missed Call Alert
  • Payphone access - 0800 Numbers
  • UK Ringtone
  • Voicemail
  • Adding additional services
  • Telephone Answering Service

VoIP

  • VoIP User
  • TTNC Softphones
    • Mobile Softphone App - User Guide
    • Setup guide for iOS
    • Setup guide for Android
    • New Desktop Softphone App - User Guide
    • Setup guide for macOS
    • Setup guide for Windows
    • Old Desktop Softphone App User Guide
    • Old setup guide for macOS
    • Old setup guide for Windows
    • Browser Softphone - User Guide
    • Chrome Softphone Extension
  • Third Party Softphones
    • Acrobits
    • Bria
    • Linphone
    • X-Lite
    • Zoiper
  • SIP Trunks
    • IP Based Authentication
    • User Based Authentication
    • Displaying a non-TTNC CLI
    • FreePBX - Setup Guide
    • 3CX - Setup Guide
  • VoIP Hardware
    • Yealink IP Desk Phones
    • Yealink DECT Phones
    • Cisco IP Desk Phones
    • Snom IP Desk Phones
    • Gigaset DECT Phones
    • Grandstream IP Desk Phones
    • Polycom IP Desk Phones
    • Repeaters
  • Outbound VoIP call logs
  • Outbound call rates
  • SIP ALG

Call Tracking

  • Call Tracking
  • Call Logs
  • Contacts for Inbound Calls
  • Timeline
  • Google Analytics

Topping up your account

  • PAYG call credit
  • Pay Monthly call credit
  • SMS credits
  • Automatic Top Up
  • Low balance alerts

Account and billing

  • Update your details
  • Forgotten your password?
  • Invoices
  • Managing payment cards
  • Direct Debit
  • Payment methods
  • Managing renewals
  • Account users

Making calls

  • Dial Through
  • Outbound Call logs
  • Speed dial
  • Make A Call
  • Make A Call Logs

Outbound fax services

  • Send a Fax
  • Email to Fax
  • Viewing your faxes

SMS services

  • Inbound SMS
  • Send SMS
  • SMS conversations
  • SMS Logs
  • Manage SMS groups
  • Register a mobile

Click to Call

  • Setting up Click to Call
  • Customising the form
  • Example code
  • Editing a Click to Call profile
  • Viewing Click to Call logs

Integrations

  • Google Analytics
  • Zapier
    • Send an SMS
    • Schedule an SMS
    • Make a Call
    • Triggering Webhooks in Zapier

System Status

  • TTNC System Status Page
  • Email Subscriptions and Notifications

Developer

  • API - Application Programming Interface
    • Auth - Authenticate
    • NoveroUser
    • GetCards
    • AddCard
    • ChangeCardOptions
    • GetNumbers
    • Suspend
    • UnSuspend
    • DeleteNumber
    • GetNumberConfig
    • GetCallRates
    • SetDestination
    • SetHuntGroup
    • SetAlias
    • EnableWhisper
    • DisableWhisper
    • EnableScreeningCLI
    • DisableScreeningCLI
    • EnableScreeningDID
    • DisableScreeningDID
    • EnableGreeting
    • DisableGreeting
    • EnableRecording
    • DisableRecording
    • EncodeAndGet Recording
    • EnableNumberPresentation
    • DisableNumberPresentation
    • EnableUKRingtone
    • DisableUKRingtone
    • EnableRouteToAll
    • DisableRouteToAll
    • SetVoicemailDestination
    • EnableVoicemail
    • DisableVoicemail
    • EncodeAndGet Voicemail
    • EnablePayPhoneAccess
    • DisablePayPhoneAccess
    • SetMissedCallDestination
    • SetMissedCallDestination (Disable)
    • GetMissedCallDestination
    • EnableCallQueueing
    • DisableCallQueueing
    • NewBlockingRule
    • RemoveBlockingRule
    • GetCallBlockingRules
    • AddTag
    • GetTags
    • RemoveTag
    • GetTotals
    • GetCDR (single)
    • GetCDRs
    • NoveroNumberSearch
    • ListRanges
    • NoveroOriginateCall
    • NoveroNotifications
    • AddToBasket
    • ViewBasket
    • RemoveFromBasket
    • PlaceOrder
    • NoveroRecordings
    • NoveroFaxes
    • NoveroSMS
    • NoveroVKeys
  • API library downloads
  • XML Examples
    • Allocate a number
    • Downloading CDRs
    • Download Voicemail
  • Webhooks
    • Triggering Webhooks in Zapier
  • API Case Studies

Regulatory

  • International Number Regulations
    • Albania - Number Availability and Regulations
    • Argentina - Number Availability and Regulations
    • Australia - Number Availability and Regulations
    • Austria - Number Availability and Regulations
    • Belgium - Number Availability and Regulations
    • Bosnia and Herzegovina - Number Availability and Regulations
    • Brazil - Number Availability and Regulations
    • Bulgaria - Number Availability and Regulations
    • Canada - Number Availability and Regulations
    • Chile - Number Availability and Regulations
    • Colombia - Number Availability and Regulations
    • Croatia - Number Availability and Regulations
    • Cyprus - Number Availability and Regulations
    • Czech Republic - Number Availability and Regulations
    • Denmark - Number Availability and Regulations
    • Dominican Republic - Number Availability and Regulations
    • Estonia - Number Availability and Regulations
    • Finland - Number Availability and Regulations
    • France - Number Availability and Regulations
    • Georgia - Number Availability and Regulations
    • Germany - Number Availability and Regulations
    • Greece - Number Availability and Regulations
    • Hungary - Number Availability and Regulations
    • Iceland - Number Availability and Regulations
    • Ireland - Number Availability and Regulations
    • Israel - Number Availability and Regulations
    • Italy - Number Availability and Regulations
    • Japan - Number Availability and Regulations
    • Kenya - Number Availability and Regulations
    • Latvia - Number Availability and Regulations
    • Lithuania - Number Availability and Regulations
    • Luxembourg - Number Availability and Regulations
    • Malta - Number Availability and Regulations
    • Mexico - Number Availability and Regulations
    • The Netherlands - Number Availability and Regulations
    • New Zealand - Number Availability and Regulations
    • Norway - Number Availability and Regulations
    • Panama - Number Availability and Regulations
    • Peru - Number Availability and Regulations
    • Poland - Number Availability and Regulations
    • Portugal - Number Availability and Regulations
    • Puerto Rico - Number Availability and Regulations
    • Romania - Number Availability and Regulations
    • Russian Federation - Number Availability and Regulations
    • Serbia - Number Availability and Regulations
    • Singapore - Number Availability and Regulations
    • Slovakia - Number Availability and Regulations
    • Slovenia - Number Availability and Regulations
    • South Africa - Number Availability and Regulations
    • Spain - Number Availability and Regulations
    • Sweden - Number Availability and Regulations
    • Switzerland - Number Availability and Regulations
    • Thailand - Number Availability and Regulations
    • Turkey - Number Availability and Regulations
    • Uganda - Number Availability and Regulations
    • United States of America - Number Regulations
    • Venezuela - Number Availability and Regulations
  • Rules for using 0300 Numbers

Documentation

  • Downloads
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Managing your numbers

  • Buying your first TTNC Number
  • Adding more UK numbers
  • Adding UK Mobile numbers
View All 11

Setting up Call Forwarding

  • Standard Call Forwarding
  • How to setup VoIP destinations
  • Fax to Email
View All 10

Setting up your services

  • Call Blocking
  • Call Greeting
  • Call Queuing
View All 13

VoIP

  • VoIP User
  • TTNC Softphones
  • Third Party Softphones
View All 8

Call Tracking

  • Call Tracking
  • Call Logs
  • Contacts for Inbound Calls
View All 5

Topping up your account

  • PAYG call credit
  • Pay Monthly call credit
  • SMS credits
View All 5

Account and billing

  • Update your details
  • Forgotten your password?
  • Invoices
View All 8

Making calls

  • Dial Through
  • Outbound Call logs
  • Speed dial
View All 5

Outbound fax services

  • Send a Fax
  • Email to Fax
  • Viewing your faxes

SMS services

  • Inbound SMS
  • Send SMS
  • SMS conversations
View All 6

Click to Call

  • Setting up Click to Call
  • Customising the form
  • Example code
View All 5

Integrations

  • Google Analytics
  • Zapier

System Status

  • TTNC System Status Page
  • Email Subscriptions and Notifications

Developer

  • API - Application Programming Interface
  • API library downloads
  • XML Examples
View All 5

Regulatory

  • International Number Regulations
  • Rules for using 0300 Numbers

Documentation

  • Downloads