Set up Call Back

Before you can start receiving Call Back requests, you'll first need to register a virtual number and a destination number. You can then add a form to your website and be ready to start communicating with your customers.

Purchasing a Call Back profile

  1. Log into myTTNC by going to
  2. Click on Store in the left-hand menu.
  1. Click Services
  1. Click Buy Now next to the Call Back Profile.
  1. Select the number of profiles you wish to purchase.
  1. Click on the basket at the top of the Control Panel. This will display all the items you've added, as well as showing the total cost of the basket. When you're happy with the basket, click Checkout to begin the payment process.

Click the 'Add to basket' button

  1. Proceed through the order process to add the Bolt On to the number specified to your account.

Setting Up a Call Back Profile

Before you can add the Call Back form to your website, you'll need to create a profile. Follow these simple steps:

  1. Log into myTTNC by going to
  2. Click on Callback in the left-hand menu.
  1. Click Configure Callback Profile
  1. Add a Nickname to distinguish between your Call Back profiles.
  • Destination number (your number): This is the number we'll call you on to let you know you have a Call Back request. This will then connect you with the visitor who requested the Call Back.
  • Which number would you like to display?: Select the TTNC number or registered number to display on the handset of the person you are calling back. You can also choose to withhold your number.
  • Enter an email address to be alerted on: Whenever someone requests a call, we'll send you an email for your records. We'll also email you if you miss a Call Back request.
  1. Click the Add Call Back profile button to register the profile.

Adding a Call Back Form to Your Website

Once you have a profile registered, you can then add a Call Back form to your website.

  1. Log into myTTNC by going to
  2. Click on Callback in the left-hand menu.
  1. Click Click to Call profiles, then on the three dots next to the profile you wish to use and click View Installation Code
  1. The box will expand and display two text areas, both of which need to be copied into the HTML code of your webpage:
  • First box: This code will need to be placed inside the head tag on your website.
  • Second box: Place this code in your HTML where you want the link to the Call Back form to appear.
    This code will add a working form to your website.

Customising the Call Back Form

By using our advanced code, you can completely customise the look and feel of the form using simple CSS to match the design of your website. If you're more technically minded, you can also use JavaScript to capture more information about the customer or trigger the Call Back request in different ways on your website.

Visit our help page on customising the Call Back form for more information.

Receiving a Call Back Request

Now you have the Call Back form on your website your customers can request a call from you.

  1. Your customer enters their UK landline or mobile number into the form and clicks the 'Submit' button.
  2. The destination number you've set up will start to ring. Upon answering the call, you'll hear a message reading out the phone number of the customer who's requested the call.
  3. To call the customer back, press '1' on your keypad (you can do this at any time during the message). The call will then connect as normal.


Please note

The Call Back service will allow your visitors to enter UK landline or UK mobile number for them to call you back on, as well as several predetermined UK non-geographic numbers and International numbers outside of the UK.

If you have specific requirements regarding the numbers you want your visitors to be able to enter, please contact [email protected].

Displaying Your Own Number

Don't have a TTNC number or would prefer to display your own number? No problem, you can register a number to use with any of your Call Back profiles. Email [email protected] with your customer reference and the phone number you want to register. Once the number is registered, select it from the drop-down when creating or editing a Call Back profile.