Number Balance

Each Call Management Package includes £2.50 Number Balance, which is applied to the associated number and is used for any chargeable calls.

On the first of each month, the Number Balance is refreshed to £2.50 and can be used throughout the month.

Once your Number Balance has been used up, call charges will be taken from your account-wide Monthly Tariff, followed by any Pay As You Go (PAYG) Credit, where available.

You can add a Monthly Tariff or add additional PAYG Credit via the myTTNC Store.

You can find full step-by-step instructions for these processes in our help guides:
PAYG Credit Top Up
Adding a Monthly Tariff

Number Balances and Monthly Tariffs are refreshed on the 1st of each month, with any unused balance being lost. The PAYG Credit has no expiry date and remains on your account until it's used up.