Call Greeting

How to set up a call greeting for your business calls

A simple greeting can make a big difference to the start of inbound phone calls to your business. Businesses of any size, large or small, can benefit from a professional Call Greeting.


Setting up your Call Greeting

To set up Call Greeting, you will need to upload a recording to your account. Once you've got your recording uploaded to myTTNC, all that's left is to set up Call Greeting on your number. This is how you do it:

  1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk
  2. Click on the Phone Numbers tab in the left hand menu.
  3. Click on the Edit button on the number you want to setup Call Greeting.
Click the 'Edit' button

Click the 'Edit' button

  1. If you have Time Based Forwarding or Virtual Receptionist (Bolt Ons) set up: Call Greeting is classed as a destination service so will not show in the initial list of services. To set up Call Greeting, either go to a Time Plan under Time Based Forwarding or an option under Virtual Receptionist and then select Call Greeting from the list of services.

Otherwise: Select Call Greeting from the list of services.

Select 'Call Greeting' from the list of services

Select 'Call Greeting' from the list of services

  1. Use the drop down to select the recording you uploaded. You can listen to the recording using the audio player on the page.
Select a Greeting message from the drop down

Select a Greeting message from the drop down

  1. To apply the Call Greeting, just click confirm. Next time someone calls your number, they will hear the greeting message.

What's Next

Call Queuing