Ring Groups

Ring Groups are a great way to control and share the distribution of incoming calls amongst employees and departments.

Example:

Small business with 4 employees – Set up a ring group to include all four employees. When a call comes in, you could have all four extensions ring simultaneously so whoever picks up first takes the call. Or set up the ring group so the phones ring in a specific order to better distribute the workload.

Larger business – Set up a Ring Group for your sales team. When a call comes in to your sales number, you can set it up to ring the sales reps in a certain order so they each get a turn to answer incoming calls. Or set it up so all the phones in the group ring simultaneously so whoever answers the phone fastest gets the sale!

Creating a Ring Group

To create a new Ring Group:

  1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk
  2. Click on "Phone Numbers" in the left-hand sidebar.
  3. Then click on "Ring Groups".
  1. Click on "Create new Ring Group"
  2. Give your new Ring Group a name. This can be anything you wish to help identify your group.
  1. After naming your group, you will be presented with the following screen to begin the configuration.

Configuring your Ring Group

You'll now need to choose the ring strategy and ring order for your new ring group. Let's take a closer look at the available options.

Strategy

  • Hunt Group
    The Hunt Group ring strategy calls one destination at a time and each destination will be attempted for the ring time specified.

  • Memory Hunt
    Memory Hunt progressively adds the next destination in the list and rings it along with all the previous destinations until the end of the list is reached.

  • Forward to All
    Forward to All rings all the extensions listed in the destinations list at the same time for the ring time specified.

Ring Orders

  • Sequential (Default)
    Each destination will be attempted in the order shown in your destinations list. You can drag and drop your destinations to re-order them.

  • Least Answered
    The destinations will be ordered by the amount of calls answered, starting with the fewest.

  • Longest Waiting
    The destinations will be ordered by the amount of time since they have answered a call, starting with the greatest time.

  • Least Talk Time
    The destinations will be ordered by the amount of time they have spent on calls, starting with the least time spent.

Loops

  • The Ring loops setting specifies how many times to loop through the entire destination list.

Adding destinations to your group

  • Click the plus icon to add some forwarding destinations to your group.
  • You can search and choose destinations from your existing Address Book contacts and VoIP Users. If you'd like to add new addresses or amend a current address click on "Manage Addresses".
  • You're able to specify individual ring times for how long you wish to attempt each destination.
  • Once you have selected your Ring Strategy, Ring Order and added some destinations click the "Save Changes" button.

Forwarding to a Ring Group

  • Navigate to your phone numbers and click the blue edit button for the number you wish to configure.
  • Click on "Call Forwarding".
  • Click on the destination drop-down menu to be shown a list of your Address Book entries, VoIP users, SIP Trunks and Ring Groups.
  • Select the Ring Group you wish to use on this number from the drop-down.
  • Click "Confirm" to apply your changes and your number will be ready to forward calls to the Ring Group.

Ring Groups


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