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updatedAt: 2025-02-04T12:58:30.000Z
agentTools:
projectIndex: https://help.ttnc.co.uk/llms.txt
---
# VoIP User
Instead of forwarding calls from your TTNC number to a traditional landline or mobile, you can answer the call over the internet with the VoIP User Bolt On. The VoIP User can be registered onto a physical handset or the TTNC Softphone App for Mobile and Desktop.
> 📘 This guide is for the Outbound Call Recording service only - where a specific number is dialled to record the call.
>
> See the end of [this guide](https://help.ttnc.co.uk/docs/outbound-call-recording#other-ways-to-record-outbound-calls) for other outbound services with the option to record calls.
## Purchasing Outbound Call Recording
1. Log into myTTNC by going to [www.myttnc.co.uk](https://www.myttnc.co.uk)
2. Click on `Store` in the left-hand menu.
3. Click `Services`
4. Then click `Buy Now` next to Outbound Call Recording in the *Additional Services* section.
5. The service will have been added to the basket, click on the basket at the top of the page to continue with the purchase.
***
## Viewing your Outbound Call Recording numbers
To view your Outbound Call Recording numbers, just follow these steps:
1. Log into myTTNC by going to [www.myttnc.co.uk](https://www.myttnc.co.uk)
2. Click on `Phone Numbers` in the left-hand menu.
Select 'Outbound Call Recording' from the left hand menu
3. Click `Outbound Call Recording`
4. You have the following options on this page:
* **Edit number:** you can change the PIN code or the number nickname by clicking `Edit number settings` button.
* **Recorded calls:** click `Listen to recorded calls` to view your call statistics. From here you can listen to and download your recorded calls.
## Making an outbound call
You can record outbound calls using the three simple steps below:
1. Dial your **outbound recording number**
2. Enter your **PIN code**
3. Dial the number you want to call
When the call has finished just hang up as normal.
To listen to any of your recorded calls, just click the `Listen to recorded calls` button. You can download any of your recordings (.wav format) if you want to keep a copy to review at a later stage.
> 📘 Please note
>
> Recordings are available on your account for 31 days after the call.
***
## Other ways to record outbound calls
There are three other ways to record outbound calls, all of which while displaying your TTNC Number. Make A Call allows you to enable recording before every call made. Dial Through and VoIP can be enabled by ticking a box during set up.
> 📘 Call Recording Surcharge
>
> All calls on which recording is enabled is subject to a 2p/minute surcharge.
## 1. VoIP
1. Log into myTTNC by going to [www.myttnc.co.uk](https://www.myttnc.co.uk)
2. Click on `VoIP Services` in the left-hand menu.
3. Select the number associated with your VoIP User (or the number to associate a new VoIP User with).
4a. To add new VoIP User, click `Configure VoIP User`
4b. To edit an existing VoIP User, click the three dots next to the user and click `Edit`.
5. Click the toggle for `Enable Outbound Call Recording`
For more information, see the full guide to [VoIP](https://help.ttnc.co.uk/docs/voip-user).
***
## 2. Dial Through
1. Log into myTTNC by going to [www.myttnc.co.uk](https://www.myttnc.co.uk)
2. Click on `Phone Numbers` in the left-hand menu.
3. Click `Edit Settings`
4. Click `Dial Through`
5. Click `Add Phone Number`
6. Tick the `Record Calls?` box and enter details of your handset.
For more information, see the full guide to [Dial Through](https://help.ttnc.co.uk/docs/dial-through)
***
## 3. Make A Call
1. Log into myTTNC by going to [www.myttnc.co.uk](https://www.myttnc.co.uk)
2. Click `Make A Call` at the top, then tick `Record This Call` before entering the details.
For more information, see the full guide to [Make a Call](https://help.ttnc.co.uk/docs/dial-out).