Old setup guide for macOS

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This guide is for the deprecated Softphone app, that was available on the Mac App Store and the Windows Store until recently. This app will not be updated in the future, and has been replaced with a newer Desktop App.

A guide to the newer Desktop App, including download links can be found here

TTNC Softphone Applications

We have two softphone applications which can run on a computer, the TTNC Desktop Softphone Application and the TTNC Browser Softphone Application. Both applications have very similar features and work in the same way.

TTNC Desktop Softphone Application

The TTNC Desktop Softphone is no longer available to download.

The depreciated app still works, however, this app will not be updated in the future, and has been replaced with a newer Desktop App.

There is a newer Desktop app that has more features, a guide, including download links, can be found here


TTNC Browser Softphone Application

Our Web Application can be used without downloading anything extra and runs directly from the Google Chrome web browser. The application can be found here

For a full 'how-to guide' please visit the TTNC Softphone Browser Application User Guide


Provisioning the Application

In order to use the TTNC Softphone you will first need to get your VoIP Username, Domain and Password from myTTNC. To do this log into your myTTNC account.

  1. Select VoIP from the left-hand menu.
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  1. Click on the VoIP user section (or select it from the left-hand menu.
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  1. Press the Manage button, this will show all VoIP User associated with the TTNC number, if you have more than one TTNC, press the button for the number you wish to use.
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  1. Find the VoIP User you wish to register and make a note of the Username and the Domain/Outbound Proxy. If you don't know the VoIP User password, then Edit.
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  1. Enter a password in the field at the bottom of the screen and press Update credentials, bear in mind that changing this password will cause all current registrations of this VoIP User to fail until the password is updated on the relevant softphone/IP Phone.
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  1. Open either the browser application or the downloaded desktop application.

  2. Log in using your TTNC VoIP User details.
    Username = VoIP Username @ VoIP Domain / Outbound Proxy
    Password = VoIP Password

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  1. The softphone is ready to use. Ensure that permission to use the microphone is granted.
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Default Application For Click To Call Links

  1. Open Facetime.

  2. Click on Preferences.

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Click on Preferences

  1. Select TTNC Softphone from the Default for calls dropdown.
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Select TTNC Softphone

For a full 'how-to guide' please visit the User Guides for the Browser Softphone or the Desktop Softphone App